爱立信4G5G Senior Global Customer Support Engineer招聘

Elin_Y

Job title:  4G5G Senior Global Customer SupportEngineer

Position Summary

JobSummary:

We are now growingthe PDU 4G5G PLM team in Beijing, and are looking for x5 Senior GlobalCustomer Support Engineers to join us to support our 4G and 5G businessglobally.

On this role, youwill be part of the PDU 4G5G PLM teams located in Kista, Linköping, Ottawa, Lodz andBeijing. You will handle 4G&5G SW, HW and site products as wellas Multi-standard configurations (G+W+L). The key tasks are troubleshooting,analysis and driving customer issues tosolution. 

You will work in aninternational environment with lots of contacts from different design teams inPDU as well as customer units around the world. You will have the opportunityto travel to different countries for onsite activities and to meet thecustomers.

You will also work withTechnical Deployment Support (TDS) and Product Introduction (PI), to giveon-site and remote support to various of 4G and 5G project activities includingdemo, trial, test, etc.

Responsibilities& Tasks

• You     will handle Customer Support Requests (CSR)/Trouble Report (TR) and drive customer issues to solution
  
• Handle     emergency support on a roster
  
• Perform     trouble shooting, fault reproduction and analysis 
  
• Deliver     professional support towards our Customer Units and Customers
  
• Take     on TDS/PI assignments and work both remotely and on site for various     projects
  
• Drive     continuous improvements of products and processes
  
• Develop     competence in technical domain
  
• Share     your learnings and experiences with the PLM Community  
  
• 
  
• Position     Qualifications
  
• Technical     domain experience: 4G/5G. Other related expertise such as 2G, 3G, O&M,     CN, Cloud or IP will     be a merit.
  
• Related     working experiences on customer support, I&V, product development,     network build or network optimize
  
• Soft     skills to work with people, drive for results and enhance customer     satisfactions
  
• Problem     solving and troubleshooting skills
  
• English     skills in both writing and speaking
  
• Global     perspectives to work with teams and customers around the world
  
• Innovating,     adapting and responding to change
  
• Education:     Bachelor's degree or higher
  
• 
  
• Additional     Requirements, Physical Demands, Region/Local Specifications:
  

We highly value continuousimprovement, innovation and knowledge sharing within the PLM community.